Return/Exchange

Returns:

We truly hope you love your Boutique Minimaliste pieces, but if for any reason you are not satisfied, we have made returning your order simple.

Please scroll down and read the full guidelines below, then use the button at the end of the page to begin your return. This ensures you understand what is returnable, what is not, and how to process your refund correctly.

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What can I return?

We’re happy to accept returns if you’ve changed your mind. Please note that we are only able to accept returns on:

1. FULL PRICED items if they are sent back unworn and in their original packaging and tags.

2. Earrings are non-returnable for reasons of hygiene and safety.

3. Vintage pieces are final sale and non-returnable due to it's fragility.

4. We also can’t accept returns on custom lengths items - unless they were received faulty - as we’ve customized these pieces especially for you.

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Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. This means sales and discount coupons.

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Faulty or wrong items: We sincerely apologize if you have experienced any fault with your Boutique Minimaliste jewellery.

We would be happy to help you - please please contact our customer service at info@theboutiqueminimaliste.com before returning your item to us, so that our team can advise you of next steps and time frames for a refund or replacement item.

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How to return?

If you are not satisfied with your purchase, and your piece meets all the requirements above, you may return the item within 14 days of the delivery date for store credit, an exchange for an item of equal or greater value, or a refund.

Items must be returned unused and in the same condition in which they were received. They must also be returned in their original packaging. Please mail the item back using a traceable carrier and with appropriate padding. We will need the tracking number to confirm that the product is on its way back to our studio.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Why we don't offer free returns?

Please include a printed copy of the Order Confirmation Email with your package. Returns must be authorized by a store manager and must be accompanied by an invoice number and the reason for the return. We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.

You are entitled to return items, within 14 days of the date of delivery and receive a full refund (excludes any postage / shipping charges).

It is VERY important that you give us your tracking number on the return platform and NOT by email. We receive hundreds of daily emails and we might not find your tracking number. If you add it to the system it will be much easier for you to prove to us the shipment and for us to refund you. :)

Simply click below and follow the instructions.

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Refunds (if applicable):

If you are approved, and followed every step, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal Account or original method of payment, within a certain amount of days.

Please note that card refunds can take up to 14 days to show on your statement due to varying processing times between card issuers. We are not responsible for shipping charges on returns. Items received as gifts may be exchanged for another item of equal or greater value.

Please note shipping costs are not refundable.

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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theboutiqueminimaliste.com