FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
We are located in sunny Lisbon, Portugal, in Europe.
And we ship worldwide every Friday. :)
WHERE DO WE SHIP TO?
For these countries we offer DHL Shipping that takes less than a week to arrive and costs 80€. Unfortunately we cannot offer Free Shipping for these countries, because of previous shipping issues with the regular shipping companies. We simply cannot risk our pieces not getting to you. :)
WHAT IS THE ESTIMATED ARRIVAL & SHIPPING COSTS?
**Depending where you are located.
***If you are sending a parcel to an island, such as the Portuguese, Spanish, French, Greek, Italian or Caribbean Islands, play it safe and allow an extra couple of weeks or even months. Remote locations in Africa, India, China and the Middle East may also take a little longer.
Weather, Customs and other factors may delay your order. Please be patient during these hard times.
DO I HAVE TO PAY DUTIES AND CUSTOM TAXES?
Please read above. ❤️
DO I HAVE TO SIGN FOR MY ORDER?
HOW LONG DOES IT TAKES TO SHIP?
Most in-stock orders ship on the Friday following date of purchase. Pending availability.
An order placed on a holiday or on weekends will begin processing the next business day and will be shipped next Friday. Orders ship from our studio in Lisbon, Portugal.
WHY SHOULD I REGISTER?
HOW CAN I PAY?
HOW DO I MAKE A PURCHASE?
Please note items are only held for you once you checkout completely. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date.
The order will be shipped to the provided address. Please make sure you provide the correct address. If your order is returned due to incorrect address or if you don’t pick up your order, a shipping fee will be charged to ship it again.
If your order is lost due to incorrect address, Boutique Minimaliste won’t send you another or refund you.
VAT (at 23%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.