FAQ
WHERE ARE YOU LOCATED?
We are located in sunny Lisbon, Europe.
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WHAT IS THE ESTIMATED ARRIVAL & SHIPPING COSTS?
- 8.00€ Registered Shipping, 15-25 business days with tracking number included. See ACTUAL timmings with covid updates.
- Free Shipping (w/ Tracking Number) on orders over 100€ and up.
Europe
- 6.50€ Registered Shipping, 7-15 business days with tracking number included.
- Free Shipping (w/ Tracking Number) on orders over 100€ and up.
Worldwide *
- 8.00€ Registered Shipping, 15-25 business days with tracking number included.
- Free Shipping (w/ Tracking Number) on orders over 100€ and up.
*If you are sending a parcel to an island, such as the Spanish, Greek, Italian or Caribbean Islands, play it safe and allow an extra couple of weeks or even months. Remote locations in Africa, India, China and the Middle East may also take a little longer.
Weather, Customs and other factors may delay your order. Please contact us if your order takes more than a month to arrive.
Tracking number is provided when requested at checkout. Some countries won't update the orders as they arrive and unfortunately this is beyond our control, so please have this in mind when choosing it at checkout.
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DO I HAVE TO PAY DUTIES AND CUSTOM TAXES?
While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order.
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DO I HAVE TO SIGN FOR MY ORDER?
YES. For security purposes, all Registered deliveries require a signature. If you are not at the address provided upon delivery, please be aware that the courier company will take your order back and is probably going to be waiting for you to pick it up at your local postal station and later on return to us unclaimed.
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FREE SHIPPING?
OH YES! We offer free worldwide delivery on all orders above $100.
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HOW LONG DOES IT TAKES TO SHIP?
Most in-stock orders ship on the Friday following date of purchase. Pending availability.
An order placed on a holiday or on weekends will begin processing the next business day and will be shipped next Friday. Orders ship from our studio in Lisbon, Portugal.
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WHY SHOULD I REGISTER?
If you sign in for an account, you can access it and check the status of your order and track it (if eligible) .
You can also see all your past orders.
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HOW CAN I PAY?
You can pay with your Debit Card, Credit Card and PayPal Account.
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HOW DO I MAKE A PURCHASE?
After you have added an item to your cart, you will be prompted to review your cart. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.
Please note items are only held for you once you checkout completely. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date.
The order will be shipped to the provided address. Please make sure you provide the correct address. If your order is returned due to incorrect address or if you don’t pick up your order, a shipping fee will be charged to ship it again.
If your order is lost due to incorrect address, Boutique Minimaliste won’t send you another or refund you.
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VAT
VAT (at 23%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.
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If you have any question left, please contact us.