FAQ

FREQUENTLY ASKED QUESTIONS

WHERE ARE YOU LOCATED?

We are located in sunny Lisbon, Portugal, in Europe.

And we ship worldwide every Friday. :)

–

WHERE DO WE SHIP TO?

European Union:

Åland Islands, Andorra, Austria, Belgium, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Netherlands, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen and Sweden.

Europe -Non EU:

Albania, Armenia, Belarus, Bosnia & Herzegovina, Georgia, Guernsey, Vatican City, Isle of Man, Jersey, Kosovo, North Macedonia, Montenegro, Norway, Switzerland, Turkey, Ukraine and United Kingdom.

Rest of the World:

Australia, Canada, China, Hong Kong SAR, India, Indonesia, Japan, North Korea, New Zealand, Singapore, South Korea, Taiwan & United States.

Special Countries:

United Arab Emirates, Malaysia

For these countries we offer DHL Shipping that takes less than a week to arrive and costs 80€. Unfortunately we cannot offer Free Shipping for these countries, because of previous shipping issues with the regular shipping companies. We simply cannot risk our pieces not getting to you. :)

WHAT IS THE ESTIMATED ARRIVAL & SHIPPING COSTS?

European Union: €8.50- 1-2 weeks * ** ***

Europe -Non EU: €9 - 1-3 weeks * ** ***

Rest of the World: €9 - 2 weeks to ≃ 1 month * ** ***

(All orders are shipped with a tracking number)

*Free Shipping (w/ Tracking Number) on orders over 150€ and up.

**Depending where you are located.

***If you are sending a parcel to an island, such as the Portuguese, Spanish, French, Greek, Italian or Caribbean Islands, play it safe and allow an extra couple of weeks or even months. Remote locations in Africa, India, China and the Middle East may also take a little longer.

Weather, Customs and other factors may delay your order. Please be patient during these hard times.

Some countries won't update the tracking number when they arrive at customs and unfortunately this is beyond our control, so please have this in mind when ordering.

–

DO I HAVE TO PAY DUTIES AND CUSTOM TAXES?

While we will happily ship worldwide, please be aware that international orders may be subject to customs or import duties once the order reaches its destination country. We do not cover the cost of import duties and taxes, so you will be responsible for these. As import duties and taxes vary from country to country, we recommend you contact your local customs office for more information before placing your order. All countries outside EU may be subjected to custom taxes and duties.

THAT SAID, it's very, very (VERY) veryyyy, rare for our parcels to get stuck at customs because they are quite tiny and go right through. 😉

(But of course it can happen)

–

BREXIT

Please read above. ❤️

–

DO I HAVE TO SIGN FOR MY ORDER?

YES. For security purposes, all Registered deliveries require a signature. If you are not at the address provided upon delivery, please be aware that the courier company will take your order back and is probably going to be waiting for you to pick it up at your local postal station and later on return to us unclaimed.

–

FREE SHIPPING?

OH YES! We offer free worldwide delivery on all orders above €150.

–

HOW LONG DOES IT TAKES TO SHIP?

Most in-stock orders ship on the Friday following date of purchase.

An order placed on a holiday or on weekends will begin processing the next business day and will be shipped the next Friday. Orders ship from our studio in Lisbon, Portugal.

–

WHY SHOULD I REGISTER?

If you sign in for an account, you can access it and check the status of your order and track it (if eligible) .

You can also see all your past orders.

–

HOW CAN I PAY?

You can pay with your Debit Card, Credit Card and PayPal Account.

–

HOW DO I MAKE A PURCHASE?

After you have added an item to your cart, you will be prompted to review your cart. Here, you may review all items in your cart, update quantities, remove items or return to the product detail page. Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order.

Please note items are only held for you once you checkout completely. Adding an item to your cart does not guarantee that you will be able to purchase it at a later date.

The order will be shipped to the provided address. Please make sure you provide the correct address. If your order is returned due to incorrect address or if you don’t pick up your order, a shipping fee will be charged to ship it again.
If your order is lost due to incorrect address, Boutique Minimaliste won’t send you another or refund you.

–

VAT

VAT (at 23%) is automatically taken off any orders being delivered outside the EU. This amount has already been deducted from the listed price.

Please note that you will be responsible for all duties and taxes incurred in the country of destination.

–

If you have any question left, please contact us.