During these uncertain times we’re trying to stay positive + take all the precautions we can to keep you safe and happy. We are closely monitoring the developments of this situation and will take all necessary actions available to us.
Our website is working and you can keep on placing your lovely orders, we are also currently shipping once a week on Thursdays or Fridays.
Be aware that we are a small company with a really small team and we work with a normal-local shipping company, not a private one. This means that your order will likely take more time to arrive. That is how we can still offer Free Shipping and low shipping rates.
COVID delivery timings:
European Union: 2-3 weeks *
Europe -Non EU: 3-4 weeks *
Rest of the World: 1-2 months *
*If you are sending a parcel to an island, such as Cyprus, the Spanish, French, Greek, Italian or Caribbean Islands, play it safe and allow an extra couple of weeks or even months. Remote locations in Africa, India, China and the Middle East may also take a little longer.
To learn more to WHERE we ship, shipping costs, times, etc, head over to our FAQ page.
Under current circumstances, have in mind that ALL deliveries are being delayed by customs, couriers, post offices, among others, due to low personnel, hygiene and security measures. Also some countries aren't scanning the tracking number due to low personnel. Please have this in mind when ordering.
Returns & Exchanges during this time:
After you did all this, shipped your order and made sure it arrived at our atelier your order will be in quarantine for at least 5 days. So please be patient if you see if your order has arrived and we didn't get back to you yet.
We apologize for the inconvenience and more than ever want to thank you from the bottom of our hearts for all the support you’ve been showing us and want to encourage you to #shopsmall during this crazy time. #smallbusiness
We hope you're keeping safe and our thoughts are with you during this time.
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